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Our Agenda |
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| Sunday, July 20
- 3:00 - 6:00pm: Limousine pickups at Phoenix Airport (PHX) for transfers to Hyatt
- 6:00 - 7:00pm: Welcome Reception
- 7:00 - 10:00pm: Opening Night Dinner
Monday, July 21
- 7:30 - 8:30am: Networking Breakfast
- 8:30 - 9:30am: General Session “Measuring the Customer Experience”
- 9:30 - 10:30am: Morning Keynote Address
- 10:30am - 12:00pm: Morning Boardroom Case Studies (4 sessions, 20 minutes each)
- 12:15 - 1:30pm: Networking Lunch and Keynote
- 1:30 - 2:30pm: Afternoon Conference Workshop Sessions
- 2:30 - 3:00pm: Ice Cream Break
- 3:00 - 4:30pm: Afternoon Boardroom Case Studies (4 sessions, 20 minutes each)
- 5:30 - 10:00pm: Special Evening Event
Tuesday, July 22
- 7:30 - 8:30am: Networking Breakfast
- 8:30 - 9:30am: One-on-One Supplier / Delegate Meetings
- 9:30 - 10:30am: Morning Conference Workshop Sessions
- 10:30am - 12:00pm: Morning Boardroom Case Studies (4 sessions, 20 minutes each)
- 12:15 - 1:30pm: Networking Lunch and Keynote
- 1:30 - 3:00pm: Afternoon Boardroom Case Studies (4 sessions, 20 minutes each)
- 3:00 - 4:00pm: Conference Wrap-up Session
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