Sunday, July 20

• 3:00 - 6:00pm: Limousine pickups at Phoenix Airport (PHX) for transfers to Hyatt
• 6:00 - 7:00pm: Welcome Reception
• 7:00 - 10:00pm: Opening Night Dinner

Monday, July 21

• 7:30 - 8:30am: Networking Breakfast
• 8:30 - 9:30am: General Session “Measuring the Customer Experience”
• 9:30 - 10:30am: Morning Keynote Address
• 10:30am - 12:00pm: Morning Boardroom Case Studies (4 sessions, 20 minutes each)
• 12:15 - 1:30pm: Networking Lunch and Keynote
• 1:30 - 2:30pm: Afternoon Conference Workshop Sessions
• 2:30 - 3:00pm: Ice Cream Break
• 3:00 - 4:30pm: Afternoon Boardroom Case Studies (4 sessions, 20 minutes each)
• 5:30 - 10:00pm: Special Evening Event

Tuesday, July 22

• 7:30 - 8:30am: Networking Breakfast
• 8:30 - 9:30am: One-on-One Supplier / Delegate Meetings
• 9:30 - 10:30am: Morning Conference Workshop Sessions
• 10:30am - 12:00pm: Morning Boardroom Case Studies (4 sessions, 20 minutes each)
• 12:15 - 1:30pm: Networking Lunch and Keynote
• 1:30 - 3:00pm: Afternoon Boardroom Case Studies (4 sessions, 20 minutes each)
• 3:00 - 4:00pm: Conference Wrap-up Session

• Click Here to learn more about attending as a Delegate